Política de frete

It takes between 2 and 5 business days for us to process an order, after which it will be delivered to you.

You will also have to take into account the shipping time, which depends on your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days

We work with a print-on-demand company with management centers spread all over the world!

International orders may incur additional customs charges. This rate is not under our control, and it is the decision of your local customs agency. The Customs Policies vary greatly from country to country, so we recommend talking to your local authorities to clarify this point.

Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbours in case the carrier had left your package for them.

Pro tip: Avoid robberies. If you will not be home on the day of delivery, use your work address or where you are going to be.

 

If the address was correct and the package is not at the post office or with your neighbours, contact us at store@teamchili.com with your order number.

 

If there is a problem with your shipping address, we may be able to resend your product, but you will have to bear the costs.

Pro tip: Your zip code is a crucial part of your address. Be sure to enter it correctly.